Data privacy

1. Data privacy at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data include all data from which you are personally identifiable. For comprehensive information on the subject of data privacy please refer to our data privacy statement provided below this text.

Data collection on our website

Who is responsible for the data collection on this website?

Data collection on this website is undertaken by the website operator whose contact details can be found in the publishing information for this website.

How do we collect your data?

Your data are collected firstly by you providing them to us. This may include e.g. data that you enter into a contact form or that you provide in connection with an order.

Other data are collected automatically by our IT systems when you visit the website. These primarily comprise technical data (e.g. internet browser, operating system or time of the page view). These data are collected automatically as soon as you access our website.

What do we use your data for?

We generally require your data for the initiation or performance of a contract. Another portion of the data is collected in order to guarantee error-free provision of the website. Further data may be used to analyse your user behaviour.

Which rights do you have in respect of your data?

You have the right to obtain information free of charge and at any time about the origin, recipient and purpose of the stored personal data about you. You also have the right to demand rectification, blocking or erasure of these data. To this end and for other questions on the subject of data protection you can contact us at any time at the address stated in the publishing information. Moreover you have the right to complain to the relevant supervisory authority.

Analysis tools and tools from third-party providers

When you visit our website your surfing behaviour can be statistically analysed. This takes place primarily by means of cookies and by means of so-called analysis programmes. Your surfing behaviour is generally analysed anonymously; the surfing behaviour cannot be traced to you. You can object to this analysis or prevent it by not using certain tools. Detailed information about this can be found in the data privacy statement below.

You can object to this analysis. In this data privacy statement we will inform you of the options for objection.

2. General information and mandatory information

Data privacy

The operators of these sites take the protection of your personal data very seriously. We handle your personal data as confidential and in accordance with the statutory data protection regulations as well as this data privacy statement.

Various personal data are collected when you use this website. Personal data are data from which you are personally identifiable. The present data privacy statement explains which data we collect and what we use them for. It also explains how and for which purpose this is done.

We advise that data transmission on the internet (e.g. in communication by e-mail) may display security gaps. Absolute protection of the data from access by third parties is not possible.

Information about the data controller

The data controller responsible for the data processing on this website is:

Best4Tires GmbH

Directors:

Dr Peter Schwibinger, Sascha Fechtner

Address:

• Best4Tires
• Rathausstraße 52 – 58
• 56203 Höhr-Grenzhausen, Germany

Contact:

• Website: https://www.best4tires.com/
• E-mail: info@best4tires.com
• Phone: +49 (0)2684 9450-0
• Fax: +49 (0)2684 9450-156

Competent court:

• Montabaur district court
• Commercial register number: 12794
• VAT ID: DE 157837971

The data controller is the individual or legal entity who determines the purposes and means of processing personal data (e.g. names, e-mail addresses or similar) either alone or together with others.

Revocation of your consent to data processing

Many data processing operations are possible only with your explicit consent. You can revoke previously given consent at any time. An informal message by e-mail to us will suffice for this. The legality of the data processing conducted before the revocation remains unaffected by the revocation.

Right to complain to the relevant supervisory authority

In the event of infringements of data protection regulations the data subject has the right to complain to the relevant supervisory authority. The relevant supervisory authority for data protection issues is the state data protection officer of the federal state in which our company has its registered office. A list of data protection officers and their contact details can be obtained under the following link:

www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Right to data portability

You have the right to have data we process automatically on the basis of your consent or in the performance of a contract issued to you or to a third party in a current machine-readable format. If you request direct transmission of the data to another data controller then this will be done only as far as is technically feasible.

SSL/TLS encryption

For security reasons and to protect the transmission of confidential content for example such as orders or enquiries that you send to us as the site operator this site uses SSL/TLS encryption. An encrypted connection can be identified from the fact that the address line of the browser changes from “http://” to “https://” and from the padlock symbol in your browser line.

If SSL/TLS encryption is activated then the data that you send to us cannot be read by third parties.

Information, blocking, erasure

Under the current statutory provisions you have the right to information free of charge and at any time about your stored personal data, their origin and recipient and the purpose of the data processing and if applicable the right to rectification, blocking or erasure of these data. To this end and for other questions on the subject of personal data you can contact us at any time at the address stated in the publishing information.

Legally required data protection officer

Klaus Keukert
S&L ITcompliance GmbH
Florinstraße 18
56218 Mülheim-Kärlich
Germany
Tel: +49 (0)261 92736-155
E-mail: datenschutz(at)sul-itcompliance.de

How do we pass on or transmit your personal data?

You should be aware that Best4Tires is part of a group of companies – Best4Tires Holding – and that departments (such as IT or Marketing) in B4T companies can be found all over the world. This means that your personal data may be passed on and/or transmitted to other affiliated companies or other B4T companies worldwide.

Best4Tires may also pass on your personal data to third-party providers who perform certain processing activities for Best4Tires. Best4Tires requires these service providers to protect and process your personal data with care. With the exception of the purposes set out in this statement Best4Tires will not sell, hire, lease or provide your personal data to third parties so that they can use them for their own purposes.

Best4Tires or Best4Tires Holding may sell one company (or part of a company) to another company. If such a transaction relates to Best4Tires then the transfer of ownership may also include the transfer of your personal data to the new owner.

We will otherwise share your personal data only if this is required or permitted by law, if this is necessary to prevent or combat fraud, for dispute resolution or for another urgent legitimate need which takes precedence over the protection of your privacy under the given circumstances e.g. such as the security of our company and the security of our employees.

3. Data collection on our website

Cookies

Some of the web pages use so-called cookies. Cookies cause no harm to your computer and do not contain viruses. Cookies serve to make our provision more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are deleted automatically after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser again on your next visit.

You can adjust your browser so that you are informed about the setting of cookies and you allow cookies only in individual cases, exclude the acceptance of cookies in certain cases or in general and activate automatic deletion of cookies when you close the browser. Deactivating cookies may limit the functionality of this website.

Cookies required for performance of the electronic communication process or for the provision of certain functions that you have requested are stored on the basis of art. 6 par. 1 letter f GDPR. The website operator has a legitimate interest in the storage of cookies for technically error-free and optimised provision of the services. If other cookies (e.g. cookies to analyse your surfing behaviour) are stored then these are dealt with separately in this data privacy statement.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files which your browser automatically transmits to us. These comprise:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address
• Data volume

These data are not amalgamated with other data sources. The web server access logs record which pages have been accessed at which time. They include the following data:

IP, folder protection user, date, time, pages accessed, logs, status code, data volume, referrer, user agent, hostname accessed. IP addresses are stored anonymised here. To do this the last three digits are removed i.e. 127.0.0.1 becomes 127.0.0.*. IPv6 addresses are likewise anonymised. Details of the folder protection user employed are anonymised after one day. Error logs which record page accesses with errors are deleted after seven days.

Accesses via FTP are logged anonymously and kept for 60 days. The mail logs for sending e-mails from the web environment are anonymised after one day and then stored for 60 days. In anonymisation all data about the sender/recipient etc. are removed. Only the time of sending and the e-mail processing method (queue ID or unsent) remain. Mail logs for sending via our mail servers are deleted after four weeks. The longer storage time is necessary to ensure the functionality of the mail services and to combat spam.

The basis for the data processing is art. 6 par. 1 letter b GDPR which permits data processing for the performance of a contract or pre-contractual measures or art. 6 par. 1 letter f GDPR as the website operator has a legitimate interest in the storage of log files for technically error-free and optimised provision of the services.

Contact form

If you send us requests using the contact form we will store your details from the request form including the contact details you have entered there for the purpose of processing the request and in case there are follow-up questions.

The website includes a contact form which allows quick electronic contact with our company and direct communication with us; this also includes a general address for the so-called electronic mail (e-mail address). If you contact us either by e-mail or via a contact form then the personal data you send will be stored automatically. Such personal data that you send to us voluntarily will be stored for the purposes of processing or of contacting you. These personal data are not passed on to third parties.

Data processing (customer and contract data)

We collect, process and use personal data only if required for justification, content design or modification of the legal relationship (inventory data). This is done on the basis of art. 6 par. 1 letter b GDPR which permits data processing for the performance of a contract or pre-contractual measures. We collect, process and use personal data about the use of our internet sites (usage data) only if necessary to enable the user to use the service or to charge for it.

The customer data collected are deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transmission on contract conclusion for services and digital content

We transmit personal data to third parties only if this is necessary for the performance of a contract such as to the financial institution commissioned for payment processing.

Further transmission of the data does not take place or takes place only if you have explicitly consented to the transmission. Your data are not passed on to third parties such as for advertising purposes without explicit consent.

The basis for the data processing is art. 6 par. 1 letter b GDPR which permits data processing for the performance of a contract or pre-contractual measures.

4. Analysis tools and advertising

Google Analytics

This website uses function of the web analysis service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and facilitate analyse of your use of the website. The information generated by the cookie about your use of this website is generally transferred to a server of Google in the USA and stored there.

Google Analytics cookies are stored on the basis of art. 6 par. 1 letter f GDPR. The website operator has a legitimate interest in the analysis of user behaviour storage in order to optimise both its website provision and its advertising.

IP anonymisation

We have activated the IP anonymisation function on this website. Your IP address will therefore be shortened by Google within member states of the European Union or in other signatory states to the agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the full IP address be transmitted to a server of Google in the USA and shortened there. On behalf of the operator of this website Google will use this information to analyse your use of the website, to compile reports about the website activities and to provide the website operator with other services associated with the website use and internet use. The IP address transmitted by your browser in the context of Google Analytics will not be amalgamated with other data by Google.

Browser plug-in

You can prevent the storage of cookies by means of a corresponding setting in your browser software. Nonetheless we advise in this case that you may not have full use all functions of this website. Furthermore by downloading and installing the browser plug-in available under the link below you can prevent collection of the data generated by the cookie and related to your use of the website (incl. your IP address) by Google and processing of these data by Google: https://tools.google.com/dlpage/gaoptout.

Objection to data collection

You can prevent collection of your data by Google Analytics by clicking on the link below. This sets an opt-out cookie which prevents the collection of your data on future visits to this website: deactivate Google Analytics.

Further information about the handling of user data by Google Analytics can be found in the data privacy statement of Google: https://support.google.com/analytics/answer/6004245.

Contract data processing

We have entered into an agreement with Google on contract data processing and we implement the strict requirements of the German data protection authorities in full when using Google Analytics.

5. Newsletter

Newsletter data

If you wish to receive the newsletter offered on the website then we require an e-mail address from you as well as information that allows us to check that you are the owner of the stated e-mail address and that you agree to receive the newsletter. Further data are not collected or are collected only on a voluntary basis. We use these data exclusively for sending the requested information and we do not pass it on to third parties.

The data entered in the newsletter registration form are processed solely on the basis of your consent (art. 6 par. 1 letter a GDPR). You can at any time revoke the consent you have given for storage of the data and the e-mail address as well as their use for sending of the newsletter for example by means of the “unsubscribe” link in the newsletter. The legality of the data processing already conducted remains unaffected by the revocation.

The data lodged with us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after cancellation of the newsletter. This does not affect data stored by us for other purposes (e.g. e-mail address for the member area).

MailChimp

This website uses MailChimp for sending newsletters. The provider is MailChimp GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. MailChimp is a service that can be used to organise and analyse the sending of newsletters. The data you enter in order to receive the newsletter (e.g. e-mail address) are stored on the servers of MailChimp in Germany/Ireland.

Our newsletters sent with MailChimp enable us to analyse the behaviour of the newsletter recipients. Among other things it is possible here to analyse how many recipients have opened the newsletter message and how often which link in the newsletter has been clicked. Using so-called conversion tracking it is also possible to analyse whether a pre-defined action (e.g. purchase of a product on our website) has taken place after clicking on the link in the newsletter. Further information about the data analysis by MailChimp-Newsletter is available at: https://mailchimp.com/legal/privacy/.

The data are processed on the basis of your consent (art. 6 par. 1 letter a GDPR). You can revoke this consent at any time by cancelling the newsletter. The legality of the data processing already conducted remains unaffected by the revocation.

If you do not want analysis by MailChimp then you must cancel the newsletter. We provide a corresponding link for this in every newsletter message. Furthermore you can also cancel the newsletter directly on the website.

The data you have lodged with us for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and deleted both from our servers and from the servers of MailChimp after cancellation of the newsletter. This does not affect data stored by us for other purposes (e.g. e-mail address for the member area).

For further details please refer to the data privacy policy of MailChimp at: https://mailchimp.com/legal/privacy/.

Google Forms

This internet provision uses Google Forms. This service can be used to generate and process input masks. Here Google records your IP address, the page visited and any other data required by Google for Google Forms. The data entered in the form are then transmitted to Google only once you send the form by clicking on the corresponding Send button. Google stores the transmitted data for us in cloud storage so that we can process them further in the context of the respective processing purpose.

Children

We strongly recommend that parents play an active role in monitoring the online activities of their children under the age of 16. Best4Tires generally does not intend to collect personal data from children and/or generally does not intentionally communicate with children. Nonetheless if we have to communicate with a child then we will try to give the parents or guardians a reasonable opportunity to consent before we use the personal data of the child; this does not include cases in which we are only answering the question of a child or handling a service request.

Modification of the directives

We may amend this data privacy statement from time to time. We will inform you of the updating of the data privacy statement but we also ask that you read this data privacy statement regularly.

This directive was last modified on 9th March 2022.

6. Plug-ins and tools

Google/YouTube

Our website uses plug-ins from the YouTube site operated by Google. The operator of the sites is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you visit one of our pages equipped with a YouTube plugin then a connection to the servers of YouTube is established. The YouTube server is thus informed which of our pages you have visited.

If you are logged into your YouTube account then you allow YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of attractive presentation of our online services. This represents a legitimate interest in accordance with art. 6 par. 1 letter f GDPR.

Further information about the handling of user data can be found in the data privacy statement of YouTube under: https://policies.google.com/privacy.

Google Web Fonts

For consistent presentation of fonts this site uses so-called Web Fonts which are provided by Google. When you open a page your browser loads the required fonts in your browser cache to display text and fonts correctly.

To do this the browser you are using must connect to the servers of Google. From this Google becomes aware that our website has been accessed from your IP address. Google Web Fonts are used in the interest of consistent and attractive presentation of our online services. This represents a legitimate interest in accordance with art. 6 par. 1 letter f GDPR.

If your browser does not support Web Fonts then a standard font from your computer will be used.

Further information about Google Web Fonts can be found under https://developers.google.com/fonts/faq and in the data privacy statement of Google: https://www.google.com/policies/privacy/.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps your IP address must be stored. This information is generally transmitted to a server of Google in the USA and stored there. The provider of this site has no influence over this data transmission.

Google Maps is used in the interest of attractive presentation of our online services and easy finding of the locations to which we refer on the website. This represents a legitimate interest in accordance with art. 6 par. 1 letter f GDPR.

Further information about the handling of user data can be found in the data privacy statement of Google: https://policies.google.com/privacy.

Questions and feedback

Please send your questions and comments about data privacy to us at privacy@best4tires.com.